Customer service is very important to us here at AMI and we are always striving to give our customers the very best experience when choosing our solutions! Of course, we are looking for ways to improve so trying something new we decided to send out a survey and we got amazing feedback from this. Here’s what our customers had to say about the solutions and the service here at AMI.
The main thing that stood out was the word ‘safety’ many people spoke about how safe and secure they felt with our units installed on their assets and how it gave them ‘peace of mind’ when leaving assets unattended for a certain period of time even in unsafe environments. Also, a lot of our customers use the units to track their company vehicles location and making sure they are not being used for personal use and that workers are sticking to contracted hours.
A big part of our amazing feedback revolved around our in house Nexis platform. The Nexis platform provides visibility and control over a business’ assets. Designed to be intuitive and easy to use, Nexis solutions enables business to better manage fleet operations whilst delivering real benefits by reducing operational costs, increasing productivity and improving customer service. We know all our clients are individual and have their own set of key requirements and priorities, all solutions offered from us here at AMI are tailored to meet each of our client’s individual requirements to ensure all defined business objectives and subsequent benefits are quickly achieved and measured. Our customers were quick to voice how our tailored solutions have helped their business in many ways, linking this to our massive recovery rate giving people the freedom to track assets whenever desired means quick response to theft and unwanted activity. Also priding ourselves on how we handle customer quires we had nothing but good things said about AMI group from quick response to how ‘knowledgeable’ our team are, everyone seems to be impressed by our amazing AMI solutions and happy to help team.